Returns & Refunds Policy
30-day return window
Eligible merchandise may be returned within 30 calendar days after the order is delivered. A return request must be started within that 30-day period.
Eligible condition
Customer-remorse returns must be unused, unworn, unwashed, and in substantially the same condition in which the merchandise was delivered. Original packaging or product tags should be included when they were supplied with the item.
Items received damaged, defective, or incorrect may also be returned. Contact customer service before mailing a damaged or incorrect item so the return can be documented.
How to start a return
Email support@vapereviews.org with the order number, item being returned, and reason for the return. Customer service will provide the return instructions and return destination.
Return shipping and fees
For a customer-remorse return, the customer is responsible for return shipping cost. Vape Reviews does not charge a restocking fee. If the merchandise was delivered damaged, defective, or incorrect, Vape Reviews will provide or reimburse reasonable return shipping as instructed by customer service.
Refund timing
Approved refunds are issued to the original payment method after the returned merchandise is received and inspected. Vape Reviews normally processes an approved refund within 3–5 business days after inspection. Financial institutions may require an additional 5–10 business days to post the credit.
Original shipping charges are not refundable for customer-remorse returns. Shipping charges associated with an incorrect, damaged, or defective order are handled as part of the correction.